Are you sending staff to work in a new country? Do you have team members from different cultures in your office? Maybe you work with clients and suppliers overseas. Have you ever wondered...
- "What does my staff need to know to create a good impression in a new market?"
- "How do I get colleagues from overseas to understand deadlines?"
- "How do I ask a question and get a meaningful answer?"
- "What is the etiquette for meetings in other markets?"
- "How do I create a sense of urgency among my team members?"
- "How do I collect money?"
- "Who are the decision-makers?"
- "How do I rebuild a damaged relationship?"
- "How can I get partners to commit to timelines?"
- "Why won't anyone give me a decision?"
- "Why do my foreign staff think I'm rude?"
These are the kinds of questions which clients ask us every day. Airlines, mining companies, pharmaceutical companies, advertising agencies - they all face the challenges of having staff from different countries scattered around the globe. People from different places don't always understand each other ... and they don't always get along.
Cultural differences are a well-documented source of conflict for business people operating in foreign markets or in culturally diverse teams. Failure to understand these differences and find ways to bridge the cultural divide can lead to conflict within your team, difficult relationships with clients and suppliers, delayed decision-making and reduced productivity. All of which is bad for the bottom line.
If your business is expanding to a new country, your team will encounter very different expectations about time management, contract negotiations and public morality. Understanding the culture of the new market is key to successfully transacting business there. Similarly, if you work in your home country, but with people from diverse backgrounds, understanding how they perceive the world is key to building a healthy, trusting relationship with them.
What We Do
We work with staff travelling to new markets, companies with established teams working cross-border and culturally diverse teams in Australia. Our goal is to create realistic expectations about the experience of working abroad or in a culturally diverse environment and we strive to help clients to build productive, harmonious working relationships between members of cross-cultural teams. Our briefings are tailored to the seniority, role, gender and interests of each participant. We focus on private and professional etiquette, cultural differences, religious considerations, political subtleties, racial and sexual mores. We also address the wider economic and regulatory contexts of each culture.
Here's What Our Clients Say:
Ego Pharmaceuticals Pty Ltd
To find out more about Dearin & Associates' cross-cultural consulting services, contact us on [email protected] or +612 8076 4660.
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