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Phil Walsh

SENIOR ADVISOR, CUSTOMER EXPERIENCE

Phil Walsh is a highly accomplished technology leader with a remarkable track record spanning the Asia Pacific and Japan region. His expertise lies in consulting and leadership, grounded in a robust background of technical and IT management experience across client-side technology leadership and global-scale vendor/consultancy roles.

Over the past 12 years, Phil has dedicated his career to establishing and leading customer success teams for prominent software-as-service (SaaS) vendors, as well as start-up/scale-up entities. His primary focus has been on harnessing cutting-edge cloud technology to elevate the end customer experience.

For the past 5 years, Phil has been providing strategic guidance to scale-up SaaS businesses, steering them through their end-to-end customer experience journey. With a keen eye for what it truly means to be “customer-centric,” Phil offers a comprehensive perspective on driving growth and retaining revenue throughout your organisation.

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